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Order Processing & Shipping
We process orders within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a tracking confirmation email when your order ships. For personalized items, allow an additional 1-3 processing days.
Shipping Methods & Delivery Times
Standard Shipping: 8-20 business days
Express Shipping: 5-12 business days
Priority Shipping: 3-8 business days
Note: Delivery estimates begin once shipped and may vary due to customs, weather, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on destination and package size. We offer FREE Standard Shipping on all US orders over $75.
International Orders
We ship worldwide. Customers are responsible for all import duties, taxes, and customs fees charged by their country. These fees are not included in your order total and will be collected by your local customs office upon delivery.
Shipping Address Accuracy
Please verify your shipping address before completing your order. We cannot modify addresses after submission. Packages returned due to incorrect addresses will require additional shipping fees for reshipment.
Package Protection
Lost Packages: Contact us if tracking shows no updates for 15+ business days
Damaged Items: Report within 48 hours of delivery (photos required)
Missing Items: Notify us within 7 days of delivery
Customer Service
For shipping assistance:
Email: service@katherineboutique.com Hours: Monday-Friday, 9am-6pm EST
We respond to all inquiries within 24 business hours.
Delivery times are estimates and not guarantees. During peak seasons, please allow additional processing and transit time.